One title that is in no danger of appearing on a list of “Most Boring Jobs” is that of Enterprise IT Director (or its equivalent). In the 2010s, IT teams had to contend with increasing adoption of advanced network technologies such as hybrid cloud or SDN. They became more and more involved with security investigations, with NetOps and SecOps becoming ever more intertwined. And as the 2020s began, a global pandemic – on a scale not seen for over a century – has driven employees and users away from the office, school campus, or hospital. This has exacerbated twin challenges: optimizing performance of the network even when that network can physically be located anywhere, and protecting against security threats, especially when those threats are taking advantage of atypical operating procedures.

Throughout that time, VIAVI Observer Platform has enabled these teams with network performance monitoring and diagnostics capabilities, evolving to deliver end-user experience scoring, streamlined workflows and high-fidelity forensics, powered by the fastest stream-to-disk platform available in the market today. For six consecutive years from 2014 to 2019, VIAVI was listed as a Leader in Gartner’s Magic Quadrant for this sector, and that leadership has continued to be recognized in other forums. Following Gartner’s decision to transition from a Magic Quadrant to a Market Guide in 2020, VIAVI was recognized as a Representative Vendor. Soon after, the Tolly Group validated the GigaStor Generation 4 hardware platform to achieve 60 Gpbs packet capture rate, fastest in the industry.

These evaluations are critical to convincing enterprises to trust VIAVI, but even more gratifying are the testimonials we receive once they invest in Observer. And in the past 12 months, no less than 53 customers have let us know what they think, through Gartner Peer Insights, a platform for ratings and reviews of enterprise technology solutions by end-user professionals for end-user professionals. These reviews are not simply submitted by customers, but they are also objectively assessed by Gartner analysts to ensure they are robust enough to be included on their platform.

What do these reviews tell us? First of all, customers love Observer! Here are just a few of the positive comments they offered:

“Quick Implementation Tool And Easy Level Of Use.“

“ObserverApex – A Must Have Tool For Network/Security Engineers“

“A Great Product With A Very Passionate And Dedicated Team.“

“Apex Is A Great Product. Viavi’s Customer Service Is Excellent!“

“Fantastic Tool Every Network Should Have“

“Great Tool With Plenty Of Useful Add-Ons“

“Overall Excellent Product For Network/Security Operation“

“Value Added Vendor Partnership With Viavi“

“Observer – Network Visibility When You Need It“

“Finally Making Sense Of A Monster Network“

“Gigastor Is A Critical Tool We Use On A Daily Basis To Troubleshoot Issues“

“Implementation Was Straightforward And Quickly Completed“

“Solution With Unlimited Monitoring Capabilities To Achieve Excellent IT Service Delivery“

“Viavi Observer And APEX Allows Us To Sleep At Night!”

And based on an industry breakdown, it’s clear we are satisfying enterprises in many sectors, with a particular concentration in Finance (28%), Healthcare (22%) and Manufacturing (13%).

At VIAVI, we’re proud to be recognized by Gartner, Tolly and so many of our customers. If you’re interested in learning more:

About The Author

Amit Malhotra is Global Lead, Communications at VIAVI Solutions. He has spent 23 years (and counting) focused on communications networks, at major network operators, network equipment manufacturers, and test, measurement and assurance providers.

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