Considering the art of troubleshooting end-user experience, it can be a similar process to constructing a mosaic. When a user complaint call comes in, it’s up to the IT engineer to gather clues, metrics, and data points around the user issue to form a complete picture of what occurred. Relying upon multiple tools reporting different […]
Simplifying high-density fiber cable certification The rise in fiber adoption by service providers is great for those who manufacture the cables, but it’s causing a headache for many who have to commission it. More and more, higher fiber-count cables are being laid, leading to a challenge for installers and contractors: how to manage, track and […]
In 2013, in a legal case that sent waves through the IT industry, Sears Holding Corp. filed lawsuits against two IT vendors involved in maintaining and providing equipment for the company’s data center. Sears alleged that, as a result of multiple power outages and ongoing issues, the company had lost an estimated $2.2 million in profits and […]
The growth of MPO adoption in the past few years is changing the game for network architectures around the world. In a previous blog, 5 Things to Know Before Working with Multi-Fiber MPO Connectors, I referenced some trends and growth projections for MPO connectivity from a recent survey by VIAVI Solutions that polled hundreds of […]
Doug Roberts from VIAVI discusses the challenges IT teams face as enterprises migrate infrastructure and services to the cloud. Hybrid IT networking has come a long way in the past decade, as enterprises have gradually come to embrace and trust cloud computing. Yet, despite the growing popularity of both private and public clouds, many enterprise […]
This is the fifth post in a series on Smart Fiber and OTDR Testing – see links to previous posts below. OTDR Test Analysis Gets Smarter (and Easier) It’s a common belief that OTDR testing and analysis are difficult. In the past, OTDRs could be complex to configure and measurement results were often hard to […]
In just a few steps, IT professionals can build valuable cloud computing skills and improve their chances of getting ahead. If you’re a network engineer with cloud computing skills, you have a big advantage in the job market. According to a survey by Softchoice, 53 percent of businesses have struggled to find job candidates with […]
As hybrid IT migration escalates, 65 percent of IT teams are responsible for resolving cloud issues, according to 11th annual State of the Network Study. VIAVI released the results of its 11th annual State of the Network global study today. Findings demonstrate that a significant portion of enterprise IT teams are unsure how to handle […]
Despite the importance of providing a good end-user experience or EUE, many industries suffer from a disconnect between what they think they are delivering and what the customer or enterprise user experiences. Recent studies indicate a potentially growing divide between the perception of end-user experience between actual users and network teams. While 29 percent of […]
Doug Roberts from VIAVI reveals how help desk support teams can address bigger challenges as network tech evolves. There’s no doubt about it – today’s workers have fully embraced the trend toward remote working. In fact, according to last year’s Gallup “State of the American Workplace” survey, roughly 43 percent of employees report they have worked […]
