The importance of Gartner Magic Quadrant research to assess vendors and their technologies is well known. The Critical Capabilities is a sister document, published in conjunction with the MQ. In the MQ, Gartner synthesizes numerous inputs into two broad groups; “Ability to Execute” and “Completeness of Vision”, and then plotting them on a graph, Gartner […]
When last we gathered around the soft glow of the monitor, we shared the oft-told tale of troubleshooting random user complaints and the importance of scoring and storing instead of ignoring. This time, let’s turn the pages of a related story – a fish story so to speak… In the rivers of data that flow […]
It’s the tale as old as timestamps: A random user complains of a random performance problem When someone is available to assist the user, the problem is no longer occurring The available data doesn’t provide any real clues Wait a while. Repeat. Why is this story still being told? With all the advancements that have […]
The recent Capital One Cyber Incident provides us with yet another reminder of the dangers of becoming “cloud blind” as applications and data move to the cloud. Much has been written about the potential impact and cost of this cyberattack, but rather than focus on impact, let’s look at what readily available resources you have […]
In June of 2019, the NASA Office of Inspector General released a report revealing that in April of 2018, a cyberattack occurred that resulted in the compromise of data related to Mars missions. A hacker accessed the Jet Propulsion Laboratory (JPL) network in Pasadena, CA by targeting a Raspberry Pi device that was not authorized […]
With so many KPIs and metrics for tracking security and performance over networks, clouds, clients, and applications, it’s difficult to see how SecOps and NetOps engineers ever rise above the noise. VIAVI Solutions takes a different approach to eliminate the noise and improve engineer effectiveness in solving issues. An example of this in Observer is […]
As IT teams deal with challenges from cloud migrations to growing security demands, the number of point tools used to address these issues have dramatically increased. Reliance on different intelligence, metrics, and tools create huge rifts between IT teams such as NetOps and SecOps that become apparent in collaboration or war-room situations. As Gartner stated […]
Over the past several months, we have been taking a closer look at Multi-Fiber MPO connectors and how the continued growth of this technology is changing the dynamic for contractors. As data centers are rapidly scaling up their networks to support 40G and 100G speeds, multi-fiber MPO connectors are being used throughout the network architectures. […]
With application workloads moving to the cloud, how do IT teams relying on traditional performance metrics gain accurate insight into user experience in these new hybrid IT environments? Network and application performance monitoring have become the de facto standard for meeting service delivery expectations for enterprise IT. But if IT operations personnel aren’t seeing the […]
Considering the art of troubleshooting end-user experience, it can be a similar process to constructing a mosaic. When a user complaint call comes in, it’s up to the IT engineer to gather clues, metrics, and data points around the user issue to form a complete picture of what occurred. Relying upon multiple tools reporting different […]
