Empowering our customers one solution at a time!
The “Together with VIAVI” blog series features some of the many talented, diverse, and often spirited people across the company, bringing their best to you – our customers and partners – every day. Your success is our success and we are delighted to be on this journey with you!
Name: Ricardo Raineri
Job Title: Systems Engineer – Fiber and Access Networks LATAM
How long have you been with VIAVI, and what do you do here?
I’ve been working with VIAVI for 12 years, and my current role is a Systems Engineer, for fiber optics and access networks across Latin America region. My role gives me the opportunity to align technical knowledge with customer facing activities. Two things that I love most in my day to day routine. I’m currently responsible for the pre and post-sales support activities for our Access and Fiber Optics product portfolio, with direct customers and also supporting channel partners across the LATAM region.
Describe the best part about how your role positively impacts customers and/or partners?
In my role, I have the opportunity to learn a lot, by studying new technologies and keeping up with market trends in order to better serve our customers. My work also gives me the chance to give and spread knowledge to VIAVI customers while getting them timely information aligned to their business and the right tools to make the best decisions.
By doing trainings, webinars, seminars, presentations, and even live sessions via VIAVI’s YouTube channel, we are able to empower our customers and partners with valuable information that gives them the opportunity to perform their jobs better, faster and in a more efficient way. This is priceless!
What do you think sets VIAVI apart from other global solutions companies?
Definitely our people. We have the best people in our industry which enables us to understand our customers and provide the best solutions that fit their needs and generates true WIN-WIN relationships, with both end customers and Partners – better than any of our competitors.
You can read more about VIAVI Customer and Partner Champions on the “Together with VIAVI” website.