This week, Viavi introduced a new technical support section, support.viavisolutions.com, that customers can access for self-service help with their technical support questions. Leveraging technology in response to market and customer needs should come naturally to a technology company like Viavi Solutions.  And, a recent Forrester Research report indicated that 72% of companies said improving customer […]

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Learn How Viavi and Airtel Used Location Intelligence to Conduct a Smartphone Study Using a Crowd-Sourced Big Data Approach on a Live Network Smartphone adoption continues at an accelerated pace and the rich, diverse, and open Indian market is no exception. The massive range of bring your own device (BYOD) handsets connected to the networks generates […]

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Prior to purchasing the Observer Platform for network monitoring and security forensics, Cisco Systems was experiencing a lack of visibility during and after network events. Headquartered in San Jose, California, Cisco Systems designs, manufactures, and sells networking equipment. With nearly $50 billion in revenue and over 70,000 employees, Cisco is also the largest networking company […]

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What happened in 2016, stays in 2016 right? At least that’s what IT teams hope as they recount some of their most problematic network challenges – and how they eventually resolved them with the Observer Platform. A Retailer’s Remorse Major retailers often rely on Black Friday deals to remain profitable. In some cases, technical snafus can […]

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For a worldwide leader in online gaming technology, service degradation and application issues are important considerations in the ongoing quest for end-user satisfaction. A security breach, however, is an entirely different enemy and can quickly spell ‘game over.’ “If there are any application issues, they want to know about it,” says Viavi Solutions Western Territory […]

The UK’s 4G coverage is not good enough – that’s the damning indictment today from the country’s National Infrastructure Commission (NIC). They commented on research that showed the UK’s mobile network was worse than Albania, Panama and Peru and is ranked 54th. The NIC called on mobile operators to end “digital deserts” as British subscribers […]

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