This week, Viavi introduced a new technical support section, support.viavisolutions.com, that customers can access for self-service help with their technical support questions. Leveraging technology in response to market and customer needs should come naturally to a technology company like Viavi Solutions.  And, a recent Forrester Research report indicated that 72% of companies said improving customer […]

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Trouble in paradise leads an island utility to beef up network monitoring and enhance security with packet capture. Headquartered in Honolulu, Hawaiian Telcom provides integrated communications, broadband, data center, and entertainment solutions for business and residential customers. With a 24/7 state-of-the-art network operations center, an employee commitment to innovation, and a passion for delivering superior service, Hawaiian […]

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Learn How Viavi and Airtel Used Location Intelligence to Conduct a Smartphone Study Using a Crowd-Sourced Big Data Approach on a Live Network Smartphone adoption continues at an accelerated pace and the rich, diverse, and open Indian market is no exception. The massive range of bring your own device (BYOD) handsets connected to the networks generates […]

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Prior to purchasing the Observer Platform for network monitoring and security forensics, Cisco Systems was experiencing a lack of visibility during and after network events. Headquartered in San Jose, California, Cisco Systems designs, manufactures, and sells networking equipment. With nearly $50 billion in revenue and over 70,000 employees, Cisco is also the largest networking company […]

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What happened in 2016, stays in 2016 right? At least that’s what IT teams hope as they recount some of their most problematic network challenges – and how they eventually resolved them with the Observer Platform. A Retailer’s Remorse Major retailers often rely on Black Friday deals to remain profitable. In some cases, technical snafus can […]

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For a worldwide leader in online gaming technology, service degradation and application issues are important considerations in the ongoing quest for end-user satisfaction. A security breach, however, is an entirely different enemy and can quickly spell ‘game over.’ “If there are any application issues, they want to know about it,” says Viavi Solutions Western Territory […]

The UK’s 4G coverage is not good enough – that’s the damning indictment today from the country’s National Infrastructure Commission (NIC). They commented on research that showed the UK’s mobile network was worse than Albania, Panama and Peru and is ranked 54th. The NIC called on mobile operators to end “digital deserts” as British subscribers […]

Viavi Announces Velocity Partner Program Award Winners: Tecon Wins Pinnacle Award as Viavi Marks One-Year Anniversary of its Channel Partner Program Viavi Solutions announced the winners of the Viavi Velocity Partner Program Star Team Awards, and named this year’s Pinnacle Award winner: Tecon. Launched one year ago, the Velocity Partner Program rewards partner commitment and […]

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For many organizations, solving performance challenges faster improves the bottom line. But for a telecom carrier, a strict service level agreement (SLA) means the network team has only hours to resolve performance issues – otherwise they risk paying the client money for downtime and outages. Founded in 1996 and located in west central Germany, GELSEN-NET provides regional telecommunications services […]

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