This week, Viavi introduced a new technical support section, support.viavisolutions.com, that customers can access for self-service help with their technical support questions. Leveraging technology in response to market and customer needs should come naturally to a technology company like Viavi Solutions.  And, a recent Forrester Research report indicated that 72% of companies said improving customer […]

We are proud to announce that CRN®, a brand of The Channel Company, has named Sergio Bea, Viavi’s Vice President Global Channels and Enterprise, to its prestigious list of 2017 Channel Chiefs. The executives on this annual list represent top leaders in the IT channel who excel at driving growth and revenue in their organizations […]

Prior to purchasing the Observer Platform for network monitoring and security forensics, Cisco Systems was experiencing a lack of visibility during and after network events. Headquartered in San Jose, California, Cisco Systems designs, manufactures, and sells networking equipment. With nearly $50 billion in revenue and over 70,000 employees, Cisco is also the largest networking company […]

Security is hard to get right, and even in today’s security conscious world, there are a few serious vulnerabilities such as XML External Entity (XXE) that are being overlooked and end up becoming the cause for a breach. An XML External Entity (XXE) attack is a type of computer security vulnerability that is typically found […]

IT teams recount some of their most problematic network challenges – and how they eventually resolved them with the Observer Platform. A Retailer’s Remorse Major retailers often rely on Black Friday deals to remain profitable. In some cases, technical snafus can put the brakes on sales. For one Fortune 500 retail company, the quick thinking of […]

For a worldwide leader in online gaming technology, service degradation and application issues are important considerations in the ongoing quest for end-user satisfaction. A security breach, however, is an entirely different enemy and can quickly spell ‘game over.’ “If there are any application issues, they want to know about it,” says Viavi Solutions Western Territory […]

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