Considering the art of troubleshooting end-user experience, it can be a similar process to constructing a mosaic. When a user complaint call comes in, it’s up to the IT engineer to gather clues, metrics, and data points around the user issue to form a complete picture of what occurred. Relying upon multiple tools reporting different […]
Most projects or product developments are rarely on-time or on-budget. The culprit is usually a breakdown in communication and a lack of mutual understanding of what is being planned, defined or even recommended. Most projects or product developments are rarely on-time or on-budget. The culprit is usually a breakdown in communication and a lack of […]
Simplifying high-density fiber cable certification The rise in fiber adoption by service providers is great for those who manufacture the cables, but it’s causing a headache for many who have to commission it. More and more, higher fiber-count cables are being laid, leading to a challenge for installers and contractors: how to manage, track and […]
As most of us know, Spectre and Meltdown are modern processor vulnerabilities that surfaced earlier this year – allowing programs to steal data processed on billions of devices. As most of us know, Spectre and Meltdown are modern processor vulnerabilities that surfaced earlier this year – allowing programs to steal data processed on billions of devices. Spectre […]
In 2013, in a legal case that sent waves through the IT industry, Sears Holding Corp. filed lawsuits against two IT vendors involved in maintaining and providing equipment for the company’s data center. Sears alleged that, as a result of multiple power outages and ongoing issues, the company had lost an estimated $2.2 million in profits and […]
The growth of MPO adoption in the past few years is changing the game for network architectures around the world. In a previous blog, 5 Things to Know Before Working with Multi-Fiber MPO Connectors, I referenced some trends and growth projections for MPO connectivity from a recent survey by VIAVI Solutions that polled hundreds of […]
Doug Roberts from VIAVI discusses the challenges IT teams face as enterprises migrate infrastructure and services to the cloud. Hybrid IT networking has come a long way in the past decade, as enterprises have gradually come to embrace and trust cloud computing. Yet, despite the growing popularity of both private and public clouds, many enterprise […]
While the importance of effective VoIP troubleshooting may have faded from the headlines in favor of hot topics like cloud and security, this critical technology is the backbone of business. It’s estimated that the global VoIP market reached the 1 billion user milestone by the end of 2017. Even more impressive, the VoIP services market […]
Con Houlihan, the great Irish sports writer from my hometown of Castleisland, once replied to a young poet who had shared his writing, “Keep going. You’re making all the right mistakes.” As a young boy, the words did not fully resonate with me, but now—a bit older and hopefully wiser—I can see the wisdom therein […]
5G New Radio (NR) connectivity for the enhanced Mobile Broadband (eMBB) use case will transform the mobile experience for consumers and business across the globe. Delivering mobile data speeds up to 100 times faster than today’s 4G networks, 5G NR will also offer huge improvements in latency (network responsiveness) and reach. It will enable high […]
