The recent events have led to the mass adoption of remote work, which permanently changes the way we perceive our digital environments. This has placed a unique challenge on fiber networks – as such, network service activation and operation are becoming ever more complex. To be more effective and time-efficient, technicians need to learn various complex tasks and find the right expertise, tools & management solutions


Fortunately, test process automation (TPA) is here to help field technicians of all skill levels to optimize their workflow and deliver actionable insights, helping them to tackle today’s challenges. Here’s how:


What is Test Process Automation?

In an ideal world, service activations are flawless, fault-free events that require no test prior to launch. However, technicians are often faced with challenges, such as damaged network sections, complex deployment processes, and others. Having numerous people working on the project, you may also struggle with keeping everyone on the same page, which induces human errors. All of the above-mentioned challenges can be eliminated by simply optimizing your team’s workflow with Test Process Automation.


Test Process Automation (TPA) offers communications service providers a suite of tools to assist with each step of the process. Augmented process automation enables higher efficiency of field operations while assuring that critical tests & documentation tasks are completed at the same time. Essentially, making sure that a proper test sequence is executed helps to maintain high-quality network operations and consistent service delivery. As a result, technicians can easily address network issues, leading to effective troubleshooting and faster deployment. With TPA, you may save 50% of total job time across the entire team’s activities and drastically reduce repeated works, allowing your team to take many more jobs on a daily basis.


The Benefits of Test Process Automation 

As test processes and workflows are defined centrally and “pushed” to test instruments, it helps to reduce the variability of manual procedures while ensuring that results are consistent and repeatable, regardless of technician skill set. For instance, by eliminating manual test processes and data entry, technicians will be able to avoid making unnecessary mistakes and increase the scale of network deployment. The tool ensures compliance with the execution of specific tests, thresholds, test orders, and the correct network location. 


Besides, process automation helps to streamline training by shifting the focus to the test process itself, as opposed to technical training that often overwhelms technicians. TPA offers easy-to-use instruments featuring simple pass-and-fail indicators, as well as a guided test process with the availability of remote expert assistance. Since the service activation workflow is simple, technicians can easily follow regardless of their skill levels, thus enabling them to deliver consistent results across a broad skill range of technicians. In turn, this will enable communication service providers to save time and minimize operational expenses of their workforce, even when a new instrument is added to the test process. 


Another value delivered by Test Process Automation is the ability to collect and present information clearly. This will allow your customers to analyze the job, team, process, project, and everything else with clear, actionable insights. Moreover, a closed-loop test process will help to provide objective evidence of proper job completion. As a part of the StrataSync Test Process Automation Suite, the Job Manager will make your life easier by providing a single, easy-to-read summary report.


Lastly, TPA deploys open software interfaces, so that test process creation and results are able to tie instruments into a provider’s existing network management systems or field mobile applications. With a mobile tech application, technicians will be able to interact with the instrument, multi-task, and obtain remote control of the instrument. For instance, VIAVI’s Mobile Tech application has the ability to generate and share Smart Access Anywhere code, which allows expert staff to control the instrument for those who need help, regardless of their physical location. The app runs on both Apple iOS and Android devices, making it easily accessible for technicians.



Major technology transformations, such as DWDM, PON, or 5G, have made telecom networks more challenging to deploy and maintain, as they are layered into legacy networks. Test process automation helps to advance test workflow and network insights, which will help communication service providers to accelerate and optimize their testing capabilities. 

Having automated test solutions can assist you to overcome test procedure and certification challenges, thus enabling your team to efficiently build, activate, and maintain a quality network. VIAVI Solutions works closely with industry leaders to develop automated test solutions. Each field instrument and system is designed to optimize technician workflows, helping our customers to optimize their workflow, consistently deliver quality results, and improve network design. Explore our products, services, and resources to see how VIAVI can transform your organization’s test processes, helping you to deliver actionable insights every time. 

About The Author

Channel Marketing Manager - APAC

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