The “Together with VIAVI” blog series features some of the many talented, diverse, and often spirited people across the company, bringing their best to you – our customers and partners – every day. Your success is our success and we are delighted to be on this journey with you!

Name: Charlène Roux       

Title: Global Product Line Manager

Country: France

 

What is your current role, and what brought you to work at VIAVI?

I’m a senior product line manager for a large portfolio of fiber optic test instruments. After university I looked at companies with an international footprint and in my domains of expertise (electronics & optics, computer science, and business management). VIAVI, at the time JDSU, answered all my criteria and it’s been non-stop ever since!

How do you help customers, and what is your proudest moment?

As a product line manager, I listen to customer needs in order to understand their requirements and align with the enhancements they are seeking. VIAVI’s diverse fiber optic testing tools provide customers with the ability to sustain connection and perform optimally. For each customer, I begin by working with our innovative R&D and production teams to develop and manufacture the specific matching fiber optic test solutions for that customer. As a subject matter expert in fiber optics technology and application, I also help our customers in optimizing their testing procedures. With our expertise from installation, maintenance, to testing – we set our customers up for success. I’m proud when customers tell me that they depend on the way our products work in terms of performance and usability. I love to hear how our products help them every day to do a better job and that these fiber optic test instruments bring value to their businesses.

What would people be surprised to learn about VIAVI?

First and foremost, the collaboration amongst many diverse and international employees is impressive and is supported across all levels of the hierarchy at the company. I believe this deep collaboration is what makes the VIAVI culture special.

You can read more about VIAVI Customer and Partner Champions on the “Together with VIAVI” website.

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