VIAVI webinar series helps unleash network troubleshooting superpowers with top strategies.

Unleash your inner superpowers with time-saving troubleshooting and network monitoring strategies every other month with the new IT Alter Ego Webinar Series. The IT Alter Ego Webinar Series will include topics like VoIP, network troubleshooting, remote users, and more to help you tap into your own IT alter ego.

See the schedule of webinars below.


MARCH – Improve VoIP User Experience

Recording Now Available on Demand

When it comes to ensuring adequate VoIP quality, you may not be an audio engineer but to your network users, you’re still responsible for the sounds coming through their speakers. With sensitive unified communications (UC) like VoIP, it’s tough to know when user experience is affected.

The new IT Alter Ego Webinar series kicked off on March 22 with: Improve VoIP User Experience. Learn how to engage the skills of your own IT “alter ego” to:

  • Confirm issue and domain isolation
  • Assess remote user experience
  • Manage and validate Quality of Service (QoS)

Speakers: Bill Naylor and Ward Cobleigh


MAY – Assuring Performance for Remote Users

Recording Now Available on Demand


  • Assess user experience on remote and external networks
  • Effectively capture packets and key metrics at the edge and inferring user experience
  • Evaluate end-to-end performance from the core network to remote users
  • Implement visibility and root-cause analysis strategies for branch offices

Speakers: Chris Greer and Ward Cobleigh


JULY – Network Troubleshooting

July 19, 2018: Registration Details Available Soon – Check Back

  • Implement logical and consistent troubleshooting workflows
  • Develop tactical strategies to isolate problem source
  • Verify user problems within packet captures

Speakers: Chris Greer and Ward Cobleigh

Check back for more IT Alter Ego Webinars as new titles are announced. Tap into your own alter ego with tips and tricks designed to ensure optimal network performance and end-user experience.

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