Tag Archives troubleshooting

What happened in 2016, stays in 2016 right? At least that’s what IT teams hope as they recount some of their most problematic network challenges – and how they eventually resolved them with the Observer Platform. A Retailer’s Remorse Major retailers often rely on Black Friday deals to remain profitable. In some cases, technical snafus can […]

For many organizations, solving performance challenges faster improves the bottom line. But for a telecom carrier, a strict service level agreement (SLA) means the network team has only hours to resolve performance issues – otherwise they risk paying the client money for downtime and outages. Founded in 1996 and located in west central Germany, GELSEN-NET provides regional telecommunications services […]

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