Tag Archives troubleshooting

IT teams recount some of their most problematic network challenges – and how they eventually resolved them with the Observer Platform. A Retailer’s Remorse Major retailers often rely on Black Friday deals to remain profitable. In some cases, technical snafus can put the brakes on sales. For one Fortune 500 retail company, the quick thinking of […]

For many organizations, solving performance challenges faster improves the bottom line. But for a telecom carrier, a strict service level agreement (SLA) means the network team has only hours to resolve performance issues – otherwise they risk paying the client money for downtime and outages. Founded in 1996 and located in west central Germany, GELSEN-NET provides regional telecommunications services […]

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