Prior to purchasing the Observer Platform for network monitoring and security forensics, Cisco Systems was experiencing a lack of visibility during and after network events.

Headquartered in San Jose, California, Cisco Systems designs, manufactures, and sells networking equipment. With nearly $50 billion in revenue and over 70,000 employees, Cisco is also the largest networking company in the world. However, prior to purchasing the Observer Platform from Viavi Solutions, the company was experiencing a lack of visibility during and after network events.

“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.

Specifically, Arnold and his team sought a solution for troubleshooting after an event or degradation in performance, but as more and more teams are discovering, they also use the Observer Platform’s packet capture and analytics in security forensics to view packets after an event or attack.

“We have used the packet capture to get to root cause on customer issues that our engineering teams would not have found without the data,” says Arnold, citing better visibility with the platform.

Real Results

Arnold reports faster troubleshooting and reduced mean time to resolution (MTTR) by adding the Observer Platform to the Cisco performance management strategy. In fact, MTTR was cut by a reported 25-49 percent.

Customer Choice: Observer

Cisco chose Observer over competing platforms because of the packet capture and storage capabilities. Arnold notes that he is very satisfied with the network reporting and overall value of the solution.

Get a printer-friendly PDF of the full Cisco case study today.

This case study of Cisco Systems, Inc. is based on a March 2016 survey of Observer Platform customers by TechValidate, a 3rd-party research service.

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